Shipping policy

Last updated: October 28, 2026

Thank you for shopping with MatteBody. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed within 1–3 business days before shipping. Business days exclude weekends and holidays.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Orders ship directly from our fulfillment partners. Delivery typically takes 7–15 business days after your order ships, in addition to processing time. Delivery times are estimates, not guarantees. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is 100% free on all US orders.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Tracking information can take 2–3 days to update after you receive it.

Shipping destinations

We currently ship only within the United States. International shipping is not available.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at jacosta.perso@gmail.com or use the contact details in our contact information policy.