Contact information
Contact MatteBody
Welcome to MatteBody. Your satisfaction is our top priority. I’m Jayden Acosta, the founder, and I’m here to help with your questions.
- Email support: jacosta.perso@gmail.com
- Response time: We aim to respond to all inquiries within 24–48 business hours, Monday–Friday. Messages received over the weekend will be reviewed when support resumes.
- For faster help: Include your order number (for example, #1234), the email address used at checkout, and a short description of your question. If you haven’t placed an order, just tell us what you’d like to know.
How We Can Help
- Order tracking and delivery questions.
- Return and exchange inquiries.
- Questions about our Premium Silicone Body Scrubber.
- Shipping address change requests. Please email as soon as possible; changes may not be possible once an order ships.
Email-First Support
We don’t offer phone support. Keeping support via email helps us stay organized, keep operations streamlined, and support offers such as free US shipping. For order-related issues, please email us directly so we can keep your order details and conversation together.
Thank you for supporting MatteBody.
Jayden Acosta
Founder, MatteBody